We strive to make your shopping experience as pleasant as possible, including our returns procedure. Below you will find information about our returns policy and the costs associated with returning your purchases.

Returns Policy

At ABsteigerhout we want to ensure that you are satisfied with your purchases. If for any reason you are not completely satisfied with your product(s), you may return it within 30 days from the date of receipt. We accept returns on unused, undamaged and unopened products, including the original packaging.

Costs for Returns

Although we strive for excellent customer service, we ask our customers to bear the costs for return shipping themselves. These costs are not reimbursed by ABsteigerhout. We recommend using a trackable shipping method to ensure your return reaches us safely and on time.

Returns process

To initiate a return, follow these simple steps:

  1. Please contact our customer service team at [customer service email address] with your order number and the item you wish to return.
  2. Our customer service team will provide you with further instructions and the returns address where you can return the product.
  3. Please ensure that the product is safely and properly packaged, including all original packaging and accessories.
  4. Send the package via a traceable shipping method to the specified return address.


Once we have received and inspected your return, we will process your refund. This may take some time. Please note that any shipping charges and taxes are non-refundable.

If you have any questions about our returns policy or need assistance returning a product, please do not hesitate to contact us. We are ready to assist you and answer your questions.

Thank you for your understanding and cooperation.

See also our policy

4. Trial period / right of withdrawal
4.1 If it concerns a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Dutch Civil Code), the customer has the right to return (part of) the delivered goods within a period of 7 working days without giving any reason. This period starts when the ordered goods have been delivered. If the customer has not returned the delivered goods to Absteigerhout after this period, the purchase is a fact. Before returning the product, the customer is obliged to notify Absteigerhout in writing within 7 working days after delivery. The customer must prove that the delivered goods have been returned on time, for example by means of proof of postal delivery. The goods must be returned in the original packaging (including accessories and associated documentation) and in new condition. If the goods have been used, encumbered or damaged in any way by the customer, the right to termination within the meaning of this paragraph lapses. Taking into account what is determined in the previous sentence, Absteigerhout ensures that the full purchase amount including the calculated shipping costs will be refunded to the customer within 30 days after receipt of the return shipment. Returning the delivered goods is entirely at the expense and risk of the customer.
4.2 The right to terminate, as described in the previous paragraph, only relates to the goods delivered and will in no case relate to services, such as telephone subscriptions from the (mobile) network operators offered by Absteigerhout. The general terms and conditions of the network operators in question will apply to the latter services, where Absteigerhout only acts as an intermediary or agent.
4.3 The right of withdrawal does not apply to:

  • services the performance of which, with the consent of the consumer, has started before a period of seven working days
  • goods or services whose price is subject to fluctuations in the financial market, over which the supplier has no influence
  • goods that are manufactured according to consumer specifications, for example custom-made, or that have a clearly personal character
  • for goods or services that cannot be returned due to their nature, for example due to hygiene or that can spoil or age quickly
  • audio and video recordings and computer software of which the consumer has broken the seal
  • the supply of newspapers and magazines; for the services of betting and lotteries